This refund policy outlines the general procedures regarding bookings, deposits, cancellations, rescheduling, and refunds for the on-site lawn mowing services provided by Curbgrasscut in the UK.

This policy aims to provide customers with a clear understanding of the booking and refund processes and to ensure that requests are handled in compliance with applicable UK consumer protection laws.

  1. Service Fulfillment Process

Curbgrasscut operates on an appointment basis, providing on-site lawn mowing and basic garden maintenance services.

Once a customer submits a booking request and completes the relevant payment, we will review the information (including the service address, appointment date, lawn condition, and selected services) and proceed to schedule the service.

In this refund policy, “service fulfillment” refers to Curbgrasscut traveling to the customer’s designated location at the agreed time and providing the confirmed lawn mowing or related services as scheduled.

Actual service arrangements may be influenced by the following factors:

Appointment date and time;
Service address;
Lawn area;
Lawn height and current condition;
Access conditions for the garden and lawn;
Areas requiring special attention;
Selected service items;
Actual on-site conditions.

  1. Service Deposits and Pricing

Unless explicitly stated otherwise on the relevant service page, the amounts displayed on the Curbgrasscut website may include a portion designated as a service deposit.

The service deposit is primarily used to reserve the on-site service time and initiate the booking coordination process; it does not necessarily represent the final total cost of the service.

The final cost will be determined based on actual service requirements, including:

Lawn area;
Lawn growth height;
Current lawn condition;
Areas to be mowed;
Edge trimming requirements;
Grass clipping cleanup requirements;
Garden access and on-site conditions;
Special service requests;
Selected service items.

If the services required by the customer exceed the scope of the original booking, we will explain the relevant costs and service details before performing any additional paid work.

We will not treat undisclosed additional costs as authorized services until the customer has confirmed the cost of the additional services.

  1. Booking Changes and Rescheduling

Customers may request changes to a submitted service booking, such as:

Changing the service date or adjusting the appointment time;
Changing the service address;
Modifying the scope of lawn mowing;
Adding or removing service items. We recommend that customers submit requests to reschedule or modify appointments as early as possible so that we can adjust the schedule based on available resources.

All rescheduling requests are subject to the current appointment schedule and service resource availability; therefore, we cannot guarantee that every request can be accommodated exactly as specified.

Significant changes to the service address, lawn size, or scope of service may result in adjustments to the service scope or pricing.

In such instances, we will—to the extent reasonably practicable—inform the customer of the situation before proceeding with the modified service.

When submitting modification requests via the website form or email, customers should provide information such as dates, addresses, and service descriptions in English, in accordance with website requirements.

  1. Cancellation and Refund Process

If a customer wishes to cancel a scheduled Curbgrasscut service, they may contact us using the details provided below.

Standard Cancellation

If a customer submits a cancellation request within a reasonable timeframe prior to the scheduled service—and provided that no irreversible service arrangements have been made and the service has not yet commenced—we will process the refund in accordance with the specific booking terms, the timing of the cancellation, and applicable laws.

Any service deposits or other payments eligible for a refund will be returned to the original payment account in accordance with relevant regulations.

Last-Minute Cancellation

If a customer cancels close to the scheduled appointment time, and Curbgrasscut has already completed reasonable preparations or reserved resources for the appointment, the refund amount may be affected by the specific circumstances.

To the extent permitted by law, the cost of services already provided or reasonable expenses incurred in preparation for the service may impact the refundable amount.

Any applicable deductions will be handled in accordance with the relevant terms of service and UK consumer protection laws.

Cancellation Due to Property Conditions

If, upon arrival at the site, the service personnel discover that the condition of the property or the lawn significantly impedes the provision of standard services—for example:

Inability to access the service area;
Locked garden entrance preventing access;
Significant safety hazards in the lawn area;
Major discrepancies between the actual scope of service and the booking information;
Significant site conditions not disclosed at the time of booking;

Curbgrasscut will communicate with the customer regarding the specific situation.

Where reasonably practicable, we may offer options such as rescheduling, adjusting the scope of service, or cancelling the appointment.

Any decision regarding refunds will be made based on the specific circumstances, relevant terms of service, and applicable laws.

Cancellation Before Additional Services

If a customer requests additional mowing, clearing, or other services beyond the original booking—involving extra costs—we will clearly state the associated fees in advance.

If the customer does not confirm the additional costs, such extra services will not be considered authorized or paid for.

The handling of the original service deposit will be determined based on the specific reason for cancellation, services already provided, the booking status, and applicable refund rules.

  1. UK Consumer Protection

Curbgrasscut respects and complies with consumer protection laws and relevant regulations applicable to transactions with UK customers. Depending on the nature of the service, the transaction method, and the customer’s specific circumstances, customers may possess statutory rights regarding service cancellation, refunds, service quality, contract terms, price disclosure, and other matters. Nothing in this refund policy is intended to exclude, restrict, or supersede consumer rights that cannot be excluded or restricted by law.

In the event of a conflict between applicable law and this policy, the relevant mandatory legal provisions shall prevail.

  1. Refund Processing

Once a refund request is approved, Curbgrasscut will generally issue the eligible refund amount to the customer’s original payment method, unless applicable law or specific payment arrangements require an alternative refund method.

The actual time required for the refund to be credited to the customer’s account may depend on the processing times of the payment service provider, card issuer, bank, or other financial institution.

Customers should retain the following information:

Order confirmation details;
Proof of payment;
Appointment number;
Records of communication with Curbgrasscut;

until the refund or any matters related to the order have been satisfactorily resolved.

  1. Website Images and Service Descriptions

Photographs, images, illustrations, and other visual materials on the Curbgrasscut website are intended primarily to showcase general lawn mowing and yard maintenance scenarios.

Such content may consist of original material or material used under lawful authorization.

Unless explicitly stated otherwise on the relevant service page, website images do not constitute a guarantee regarding the specific equipment, tools, personnel, final appearance of the lawn, or specific service outcomes associated with the actual service provided.

Actual mowing results may be influenced by various factors, including grass species, grass height, weather conditions, ground conditions, site environment, and the specific service options selected by the customer.

Therefore, visual content on the website should be viewed as illustrative examples of the service rather than a contractual guarantee of specific service outcomes.

  1. Contact Information for Cancellations and Refunds

To cancel a mowing appointment, request a rescheduling, inquire about refunds, or check the status of a service, please contact Curbgrasscut using the details below.

To ensure efficient processing, please provide the following information when contacting us:

Appointment reference number;
Customer name;
Contact email address;
Phone number;
Service address;
Appointment date;
Details of the service in question.

Phone: +44 7999 292827
Email: mowing@curbgrasscut.com

Curbgrasscut will handle requests for cancellations, rescheduling, and refunds reasonably, taking into account the specific appointment details, the services already provided, and applicable UK consumer protection regulations, and will aim to clearly explain the outcome to the customer.